T&C Return and Refund Policy

Terms and Conditions

You must use fully authorised BACS transfer or cash when paying for your goods – your payment terms will be communicated on contact. 

Cash is highly preferred as it is instant.

All companies and individuals will be provided with receipts and invoices covering all goods supplied. If you are dissatisfied with our terms, please contact us directly first over the phone. 

Receipts will always be provided and there is no ‘discount’ for paying by cash. All products sold have VAT added and VAT invoices will be provided for you to reclaim this if you are VAT registered.

Remote payments are susceptible to fraud and we avoid them in all but exceptional circumstances. All transactions are processed securely, by card using 3D secure services.

Contact us over the phone if any problems arise first.

Proper documentation of all payments received will be supplied to you and kept by us for our records. Proof of delivery and dispatch will be supplied along with tracking numbers and information when applicable.

If there is a delay in the shipping process we will let you know as soon as possible or give the option to request a refund. 

High-value transactions will have to be signed for and you will be asked to fill in a client declaration form if payment is by any method other than cash.

Return & Refund Policy

If you are not entirely satisfied with your purchase you have a government mandated 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the original receipt to prove purchase. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund via original method of payment.

You will receive the credit within a reasonable number of days, depending on payment method and/or your bank’s issuer’s policies.

You will be responsible for paying the shipping costs for returning your item/s. Shipping costs are non-refundable. 

If you have any questions about our terms, call us.