T&C Return and Refund Policy

Terms and Conditions

Overseas/Export Buyers

All overseas buyers (EU and non-EU) will be charged 20% UK VAT on all sales. This will be refunded to the overseas buyer as soon as the seller receives a copy of the commercial bill of lading or certificate of shipment (which shows descriptive detailed information of goods exported) as proof of export, providing this documentation is received within 6 weeks of the sale date.

Buyers are responsible for the payment of all export and import duties or tariffs that may apply. All overseas buyers are advised to engage the services of a freight forwarding agent, who should arrange and issue the appropriate export documentation. All lots are sold Ex Works (EXW) from collection address stated on our invoice. We make no representation and accept no liability whatsoever to any buyer in respect of the issuance or validity of any
exportation or importation permits or the existence and exercise of exportation or importation regulations or any compulsory purchasing regimes.

You must use fully authorised BACS transfer or cash when paying for your goods – your payment terms will be communicated on contact. 

Cash is highly preferred as it is instant. All companies and individuals will be provided with receipts and invoices covering all goods supplied. If you are dissatisfied with our terms, please contact us directly first over the phone. 

Receipts will always be provided and there is no ‘discount’ for paying by cash. All products sold have VAT added and VAT invoices will be provided for you to reclaim this if you are VAT registered.

Remote payments are susceptible to fraud and we avoid them in all but exceptional circumstances. 

Contact us over the phone if any problems arise first.

Proper documentation of all payments received will be supplied to you and kept by us for our records. Proof of delivery and dispatch will be supplied along with tracking numbers and information when applicable. If there is a delay in the shipping process we will let you know as soon as possible or give the option to request a refund. High-value transactions will have to be signed for and you will be asked to fill in a client declaration form if payment is by any method other than cash.

Sales and sale items and prices

Items reduced in price on the website ‘on sale’ are reduced for a temporary period only and are subject to change at any time. Prices for all items are subject to change and the price you will pay will be confirmed prior to collection. 

Return & Refund Policy

If you are not entirely satisfied with your purchase you have a government mandated 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the original receipt to prove purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund via original method of payment. You will receive the credit within a reasonable number of days, depending on payment method and/or your bank’s issuer’s policies.

You will be responsible for paying the shipping costs for returning your item/s. Shipping costs are non-refundable. 

If you have any questions about our terms, call us.